Privacy Policy
Last updated: August 1, 2026
1. Information We Collect
Personal Information: We collect information you provide directly to us, including:
- Account registration details (name, email, phone number)
- School information (school name, address, student/teacher data)
- Contact form submissions (name, email, phone, message)
- Demo request information
- Billing information (for paid subscriptions)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process and manage your account
- Send you updates, notifications, and support communications
- Improve and personalize your experience
- Process payments and prevent fraud
- Comply with legal obligations
3. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest
- Role-based access controls
- Regular security audits and assessments
- Automated daily backups with encrypted storage
4. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, or as required by law. If you terminate your account, we will retain your data for a minimum of 30 days to allow for recovery requests, then securely delete it within 90 days.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share information with:
- Service Providers: Trusted third parties who assist in operating our services
- Legal Compliance: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. International Data Transfers
Your information may be transferred to and processed in countries other than your home country. We ensure that adequate safeguards are in place for any such transfers, in compliance with applicable data protection laws.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
8. Cookies
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, though this may affect service functionality.
9. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at: sales@acadex.co.ke